My original security panel lasted over 10 years years of constant use and abuse. So happy Moore still had replacement panels and I didn't have to order a whole new setup. Easy to order and quick shipment.

I’ve had my door for 12 years in my dog room, with up to 7 dogs at a time sometimes, was slightly frayed on bottom from use but it was 12 years! Then I got a golden retriever-ish shelter dog this year who ate the door in one sitting. I ordered another door, Fed-ex has been treating my north Texas ranch like a 3rd world country lately, just dumping it at old locked entrances, this one had sat in a ditch for 4 days. Moorepet Customer service rep Brandy is sensational, she answered the phone directly each time, very personable, efficient & patiently let me rant about FedEx to my heart’s content.. I eventually hunted down the package after driving around the ranch for 40 minutes. The door s perfect as usual. No fault of Moorepet that FedEx has become incompetent. Moore’s products are the best, customer service even better, & I no longer leave my new dog anywhere near the dog door.