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Shipping & Returns

Moore Pet Supplies Shipping and Return Policy

Policies and Information For MoorePet Supplies LLC


IMPORTANT NOTICE: 

***Free Shipping does NOT pertain to any orders that ship via freight. If you purchase a product that ships via freight a representative will contact you to go over freight charges and to collect the additional funds.***

Free Shipping is NOT included with any shipments outside of the contiguous 48 states and international fees and Taxes are applied at check out for ALL international orders. 


Shipping Carriers:

FedEx

FedEx Home Delivery - Delivers 7 days a week - In the contiguous U.S., delivery takes 1–5 days. Shipping to and from Alaska and Hawaii is 3–7 days.

FedEx Ground – Delivers Monday thru Friday, Delivery within the contiguous U.S. takes 1–5 business days. Shipping to and from Alaska and Hawaii requires 3–7 business days

FedEx Express Saver – Delivers Monday thru Friday and Shipment is delivered within 3 days. This option is not available to Alaska or Hawaii

FedEx 2 Day – Delivers Monday thru Friday; Saturday delivery is also available in certain areas for an additional charge: Alaska and Hawaii may differ from delivery times in the contiguous U.S

FedEx Overnight – Delivers Monday thru Friday Saturday Delivery is available in some areas for an additional fee - Some areas of Alaska and Hawaii are not eligible for Standard Overnight.

UPS

UPS Ground - Delivers Monday thru Friday Guaranteed day-definite delivery typically in one to five business days to all 50 states and Puerto Rico.  Saturday Delivery available in select areas.

UPS 3 Day Select - Delivers Monday thru Friday Guaranteed delivery by the end of the third business day to the 48 contiguous states. Saturday Delivery in select areas

UPS 2nd Day Air – Delivers Monday thru Friday Guaranteed delivery to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii by the end of the second business day. Optional Saturday Delivery available

UPS Next Day Air Saver – Delivers Monday thru Friday Guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 p.m., respectively. Shipments to residential locations within the UPS Next Day Air Saver area are delivered by end of day. Not available to destinations where UPS Next Day Air service is committed by end of day Saturday Delivery is NOT available. 

UPS Next Day Air – Delivers Monday thru Friday Guaranteed on-time delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 p.m. or end of next business day, depending on destination, with some limitations to Alaska and Hawaii. Optional Saturday Delivery available.


Moore Pet Supplies General Return Policy 

  1. Items returned within 30 days are subject to a 16% restocking fee. Please note that some manufacturers impose a higher restocking fee overriding this 16% restocking fee, this will be posted on the product page for those products. 

  2. Items returned within 30-60 days will receive a 25% restocking fee. 

  3. Items beyond 60 days are non-returnable and non-refundable. 

  4. ALL returned items must arrive in NEW CONDITION. If your product has been USED it is non-returnable and nonrefundable. If your product comes with retail packaging then that item must be returned in the retail packaging. You may need to package it in a different box to ensure safe delivery. 

  5. You are responsible for return shipping, this means you will be the shipper, we strongly encourage you to insure your package for the full retail value. 


Return Instructions

  1. Please call 800-829-7876 for all returns. We will send you an RMA via email with your return authorization number and details on how to return the product.

  2. Any damages occurring during shipping will be the responsibility of the customer as you are now the shipper. We STRONGLY SUGGEST THAT YOU DECLARE THE FULL RETAIL VALUE WHEN RETURNING YOUR PRODUCT. 

  3. Retain your return shipping tracking number. You will need to provide this to ensure that you receive your refund more efficiently. 

  4. Restocking fees vary by manufacturer if the product you purchased has a restocking fee it is listed on 

the product pages. Please make sure you READ THE FULL PRODUCT DESCRIPTION PAGE. 

Credits are processed within 30 business days of receipt at our warehouse. 

 



Special Notes

Manufacturer Required Re-Stocking Fees
All items purchased through Moore Pet Supplies do have a 16% restocking fee given upon return of an item. However, some manufacturers mandate that a returned product is returned to the manufacturing location with a higher associated restocking charge. These fees are not in under the control of Moore Pet Supplies. Those few products that have special return restrictions or fees have the information listed on that products category and/or product pages on our web site for the customers convenience. If you have any questions regarding returns, we encourage you to call us prior to placing your order online. 1-800-829-7876.


International Shipping Costs
If you live in a country not listed in the chart below, please Create a Ticket and select customer Feed Back from the drop-down menu to contact us by e-mail. Let us know what product you would like to order as well as your shipping address. We will respond to your e-mail during normal business hours M-F 9am-5pm CST with the necessary shipping charge. We try to offer alternative shipping methods if possible. For some items we have no choice in shipping carriers.
Note Regarding FREE SHIPPING Promotions:Specials or sales that promote "Free Shipping" are limited to the contiguous 48 states.

INTERNATIONAL - TAXES
Taxes are paid by the Customer at the time of delivery.
The chart below is provided for estimating the amount of tax based on country, that will due when your receive your order.
Country
Estimated Amount of VAT and/or GST Tax
Customer Pays Upon Receipt of Purchase
Country
Estimated Amount of VAT and/or GST Tax
Customer Pays Upon Receipt of Purchase
Country
Estimated Amount of VAT and/or GST Tax
Customer Pays Upon Receipt of Purchase
 **Canada
0%
 Czech Republic
27.2%
Australia
27.5%
 France
22.8%
 Guam
6.5%
 Ireland
24.3%
Germany
51%
 Canary Islands
5.7%
 Netherlands
26.1%
 *Hong Kong
0%
 Chile
19%
 Puerto Rico
5.5%
 Italy
27.2%
 Hungary
32.5%
 Brazil
60.3%
 Japan
9.9%
 Latvia
28.3%
 Finland
30.4%
 Spain
25.1%
 New Zealand
22.9%
 Denmark
32.5%
 Sweden
32.5%
 Poland
22%
 Portugal
28.3%
 United Kingdom
26%
 Virgin Islands, US
0%
 Argentina
39%
 South Korea
18.8%
 Peru
21.6%
 Austria
27.8%
 Belgium
28.3%
 Luxembourg
22.5%
 China
18.8%
**Canada does require VAT & GST that varies by Province. Moore Pet Supplies includes these taxes in your shipping charge and will pay required taxes to Canadian government.
*Hong Kong does not charge VAT and GST for foreign purchases.
NOTE: Pet Electronics (i.e. training collars, back collars, and containment systems) are not eligible for international shipping to European countries.

Child Safety:
Moore Pet Supplies recommends that households with small children need to exercise proper judgment with leaving their children unattended in any area with a pet door. Pet Doors come with locking panels and locking devices, using these devices minimizes any risk, but does not replace proper parental supervision.


Installation:
We recommend that any consumer that installs their own pet door wear eye protection and be familiar with the construction procedures and tools of installing a pet door. We provide a contact list on our website at not charge for our customers who are not comfortable with installations to help them locate a certified installer. INSTALLERS

No pet door is rain proof. Please consider the location where you plan to install your pet door and the severity of the weather the pet door would be exposed to.

Magnets

Virtually all doors use magnets for the activation of the pet door as well as in the sealing of the flaps. Customers with certain medical devices, for example; pace makers, should consult their physician.
If you have any questions or are unclear about these safety statements please call us at 1-800-829-7876


Check-Out Process/Website Security
Our checkout pages are encrypted for your security. There is no need for the browsing pages to be secure but any page that requires any customer information is encrypted. You can see in the bottom right-hand corner of your page a padlock if the page you are viewing is secure. Once on the shopping cart page you will begin to see this symbol all through the checkout process.
You can verify if you are on an encrypted page; look in your browser/address bar at the top;
https:// designates a secure page....https:// is not secure


Customer Personal Information
Customer information is closely guarded and never for sale. Moore Pet Supplies has been approached many times over the years for names, e-mail addresses, phone numbers etc. as many businesses that have been operating for a length of time. It is Moore Pet Supplies' belief that customer information is sacred and customer confidence will never be compromised.


Product Warranties
Moore Pet Supplies is a Retailer not a manufacturer of any item shown on our web site. Each product we carry has a manufacturers warranty that protects the customer from manufacturing defect and in many cases of malfunction. Warranties are governed by existing law, Moore Pet Supplies. cannot supersede these warranties. We will help our customers in any way we can to bring complete satisfaction to our customers. If you are having problems at any time with a product purchased with us, please call us and we will be more than happy to try to bring a satisfactory resolution.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.