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Warranty Info

Warranty Info

For Security Boss Products

For questions regarding our warranties please contact Security Boss Manufacturing LLC® at 608-397-1562

 

Security Boss Manufacturing LLC® 6-Year Limited No Fault Warranty ON All Parts Includes Misuse or Neglect Flap Warranty

 

Security Boss Guillotine Kennel Door Warranty

All Security Boss Replacement Parts

 

6 YEAR LIMITED WARRANTY (All parts-including flaps-and labor)

 

MaxSeal® Wall Models

MaxSeal® Door Models

MaxSeal® French Pet Door Models

MaxSeal® Custom Made Door and Wall Models

Security Boss® Pet Screen Doors

SB Patio Inserts

SB Window Inserts

SB Standard Pet Doors

The Security Boss Manufacturing LLC® 6-Year Warranty guarantees to the original consumer / purchaser of our Security Boss Pet Door Models listed above, a limited no fault warranty that covers all parts and components to be free of defects in material and workmanship under normal use and service for a period of six years from the date of purchase, under the ownership of the original purchaser. We agree to replace or repair at our expense if found to be defective in workmanship or material per the schedule below, subject to inspection by Security Boss Manufacturing LLC® personnel. See Notes below. This warranty is not transferable.

 

1st year - 100% all parts

2nd year - 50% all parts

3rd year - 40% all parts

4th year - 30% all parts

5th year - 20 % all parts

6th year - 10% all parts

 

Note 1: Flaps that are damaged by USE or NEGLECT will be covered under a 1- warranty (Misuse or Neglect Flap Warranty). We will pay 20% of the current retail price for replacement. Digital image proof may be requested.

Note 2: Sliding Glass Door Inserts and Window Inserts are warranted under schedule above with the exception of pet doors from other manufacturers that are used in SB products.

Flaps are component pieces of the MaxSeal and Pet Screen Door and designed to be maintained and replaceable when needed through normal use and service.

All defective products or part may be sent, freight prepaid, to Security Boss Manufacturing LLC® for replacement or repair under this warranty. Proof of purchase date must accompany any returned item. Manufacturer's liability on any claim shall not exceed the cost of the product or component piece replacement cost. Security Boss Manufacturing LLC® does not cover or pay for the loss of time, labor, inconvenience, loss of use of your product, or any incidental or consequential damages.

Notes: Rain guards are an accessory not manufactured by Security Boss Manufacturing LLC®. These are not covered under the manufacturer's warranty.

 

This warranty replaces any and all previous warranties, either written, oral, or implied, and is the only warranty made by this company.

Security Boss® Manufacturing LLC guarantees to the original consumer / purchaser of our Guillotine Kennel Doors a limited 1 year warranty for this product and its component parts to be free of defects on materials and workmanship for a period of 1 year from the date of purchase.

For a period of One year from the date of purchase, any defective product or part may be sent, to Security Boss® Manufacturing LLC., C/O *Moore Pet Supplies for replacement or repair. Proof of purchase date must accompany any returned item. Manufacturer's liability on any claim shall not exceed the cost of the product. Security Boss® Manufacturing does not cover or pay for the loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Damage caused by accident, improper installation or abuse, including damage caused by pets, is specifically excluded from this warranty.

*Moore Pet Supplies is not affiliated with or has any liability but acts only as a processing agent for all warranted items returned to Security Boss® Manufacturing LLC.

This warranty replaces any and all previous warranties, either written, oral, or implied, and is the only warranty made by this company.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If your Security Boss Product does not meet your expectations, please contact your place of purchase for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Pack the product safely in its original packaging as we can only give 50% credit for a damaged item.

Security Boss Manufacturing, LLC, warrants, subject to the conditions and restrictions stated below, that Security Boss Manufacturing, LLC products and component parts of, purchased from Security Boss Manufacturing, LLC or its Distributor shall be free from defect in material or workmanship. The warranty for all Security Boss Manufacturing, LLC products is effective for 6 years from the purchase date. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (Please see note * below)

 

1st year - 100% of all parts and labor

2nd year - 50% of all parts and labor

3rd year - 40% of all parts and labor

4th year - 30% of all parts and labor

5th year - 20% of all parts and labor

6th year - 10% of all parts and labor

 

This warranty does not include shipping to Security Boss Manufacturing, LLC or its Distributor, or labor unless the product was installed by Security Boss Manufacturing, LLC.

*Parts Damaged by Misuse or Neglect: Security Boss Manufacturing, LLC, will cover 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.

Security Boss Manufacturing, LLC will credit 50% of the purchase price towards the cost of a replacement Security Boss Manufacturing, LLC product that was damaged due to incorrect measurement or cut, or any other damage due to no fault if Security Boss Manufacturing, LLC. Security Boss Manufacturing, LLC will not accept any responsibility beyond 50% of the purchase price if damage is due to no fault of Security Boss Manufacturing, LLC.

This warranty replaces any and all previous warranties, either written, oral, or implied, and is the only warranty made by this company.